FAQs

Have questions? We’ve got answers.

Buying or building a home comes with lots of “what ifs”. We’ve gathered the most common questions we hear from homebuyers, newcomers,…

Buying or building a home comes with lots of “what ifs”. We’ve gathered the most common questions we hear from homebuyers, newcomers, and realtors so you can get clear, confident, and informed without digging through fine print.

Buying Your Genesis Home

From first steps to possession day, here’s what you can expect when purchasing a Genesis home.

What are the very first steps to reserve a Genesis home?

Connect with our sales team to choose your home or lot, review the details, and complete the Agreement to Purchase.

How long does it take to build a new home?

Most new builds take several months from start to possession. Your sales team will walk you through a realistic timeline for your specific home and community.

Can I still make changes after I sign?

There’s a window during the design phase where selections and eligible structural changes can be made. We’ll be clear about what’s possible and by when.

What happens on possession day?

You’ll do a final walkthrough with our team, confirm everything is ready, and get the keys to your new Genesis home.

Financing & Incentives

Mortgages can feel complex. We’ve included plain-language answers to help you understand rates, incentives, approvals, and timing.

Do I need to be pre-approved before I choose a home?

A pre-approval helps you shop with confidence and shows what you can comfortably afford. We can point you toward trusted mortgage partners.

Are there incentives available on new homes?

Incentives vary by community and season. Ask your sales team about any current offers that apply to the home you’re considering.

When is my deposit due?

Deposit structure is outlined in your Agreement to Purchase. We’ll make sure the schedule and amounts are clear before you sign.

Communities & Lot Selection

Choosing where to live is just as important as choosing a home. These answers help you compare lots, understand premiums, and explore our communities.

How do I choose the right community?

Think about commute, schools, amenities, and the feel of the neighbourhood. We’ll help you compare the communities where Genesis builds.

What is a lot premium?

Some lots cost more because of size, exposure, or location (a corner, a green space, or a walkout). Your sales team can explain the premiums on available lots.

Can I pick my own lot?

Yes — subject to availability. Popular lots move quickly, so it’s worth starting the conversation early.

Design Studio & Upgrades

Discover what you can personalize, when design appointments happen, and how upgrades fit into your budget.

What can I personalize in the Design Studio?

From flooring and cabinetry to lighting and finishes, the Design Studio is where your home starts to feel like yours. Our consultants guide every choice.

When does my design appointment happen?

Design appointments are scheduled early in the build so your selections can be ordered and installed on time.

How do upgrades affect my budget?

We keep pricing transparent so you can see how each upgrade fits your budget and decide what matters most to you.

Materials, Quality & Energy Efficiency

Learn how we build homes that stand up to Alberta weather and what’s included behind your walls, windows, and insulation.

How are Genesis homes built for Alberta winters?

We build with thoughtful insulation, quality windows, and reliable mechanical systems designed to hold up through real Alberta weather.

Are your homes energy efficient?

Yes. Efficient design, a quality building envelope, and smart-home readiness help lower energy use and keep your home comfortable year-round.

What’s included behind the walls?

Strong foundations, quality framing, and dependable systems. The things you can’t see are exactly where we don’t cut corners.

Warranty & Customer Care

Your support doesn’t end on possession day. Here’s how warranty works, what’s covered, and how to submit a service request.

What warranty comes with my home?

Your new home is covered by the Alberta New Home Warranty program, plus our own commitment to standing behind what we build.

How do I submit a service request?

Reach out to our customer care team and we’ll walk you through the process to get any concern looked after.

Does someone check in after I move in?

Yes. Our service team follows up to make sure you’re comfortable and that everything is running smoothly.

Living in Your Genesis Home

From seasonal maintenance to humidity control, learn how to help keep your home comfortable and running smoothly.

How do I manage humidity in a new home?

New homes hold some construction moisture at first. We’ll share simple tips on ventilation and humidity control for the first year.

What seasonal maintenance should I plan for?

A few simple seasonal checks (furnace filters, exterior drainage, and detectors) keep your home comfortable and efficient.

Permits, Codes & Legal

Everything you need to know about permits, approvals, and local building requirements.

Do you handle permits and approvals?

Yes. We manage the permits and approvals required to build your home to code, so you don’t have to navigate that process alone.

Are Genesis homes built to local building codes?

Always. Every home is built to meet or exceed the applicable building codes and local requirements.

Didn’t Find What You Were Looking For?

Whether you’re comparing communities, exploring floor plans, or just trying to understand next steps, we’re only a conversation away.